Frequently asked questions.

What is your return policy?

It’s always our goal to provide the best customer service and resolve any issue you may have. We understand mistakes happen and we want to make sure you get what you need. Also, if for any reason our products don’t meet your expectations don’t hesitate to let us know. Please contact us at theecoporium@gmail.com for assistance and we will make it right.

Do you ship internationally?

We ship to all 50 US states and some US territories.

What if I have questions? Do you offer customer service?

Sometimes there are questions and it helps to talk to someone. We do offer customer service via email or phone. If we are unable to immediately take your call, leave a message and we will return the call ASAP. We typically respond to customers within 1 - 2 hours.

Where are your stainless steel drinking straws manufactured?

The majority of stainless steel straws and related items are manufactured in China. We work closely with our suppliers to help reduce waste and ship in a responsible manner.

Are stainless steel drinking straws BPA free?

Yes.

Are stainless steel straws safe to use?

Stainless steel straws are safe to use, but you still need to use caution when using them. They are strong and do not bend. If you are worried about smacking a tooth, you can always add a silicone tip for comfort and safety.

Where do orders ship from?

Idaho, USA.

Do stainless steel drinking straws rust?

No, our stainless steel straws won’t rust and are corrosion resistant.

Do your stainless steel straws have a metallic taste?

No, our stainless steel straws do not have a metallic or strange taste.

Are your stainless steel straws lead-free?

Yes.

Are your stainless steel straws dishwasher safe?

Yes, our straws are dishwasher safe, along with many of our other products. Please check the ‘Products’ page for specific care. We also recommend using a straw cleaning brush for the inside of the 6mm and 8mm straws to ensure proper cleaning.

What size stainless steel straw do the cleaning brushes fit?

Our cleaning brushes are perfect for the 6mm and 8mm straws. They are durable and constructed of 304 stainless steel and nylon bristles.

What is 304 stainless steel?

304 stainless steel is a very common stainless steel. It is an austenitic stainless steel. It is less electrically and thermally conductive than carbon steel and is essentially non-magnetic. It has a higher corrosion resistance than regular steel and is widely used because of the ease in which it is formed into various shapes.

Do you recommend cleaning before use?

Yes, we recommend cleaning your items before use, typically with warm soapy water.